One-off call outs to repair your intruder alarm
We recommend customers to have a regular maintenance visit from one of our friendly and qualified engineers. We understand that you may not want to commit to annual cover, so you can still call us for a one off visit, even if we didn't install the alarm. Prices vary according to the size of the system, so just give us a call for a free quotation.
Comprehensive Annual Intruder Alarm Maintenance Packages
A maintenance contract will ensure that your intruder alarm is inspected and tested regularly, and can often pre-empt issues with your alarm system which would otherwise require an emergency call-out.
Even if your burglar alarm was installed by another company (such as OxLox or Smiths Security), we would be happy to take over any kind of alarm system and then maintain it. A one-off take over fee applies which covers an engineer visiting your property to inspect, test and reprogramme your alarm, and going forward there is just the annual fee to pay. Once you become one of our contract customers you will be entitled to discounts on both labour and parts.
All of our engineers are fully trained to service a wide range of intruder alarm products; if you have any existing faults then you can have the peace of mind that we will be able to fix the problem quickly, and your alarm system will be back up and running in no time at all.
What's included in an annual maintenance package?
Depending on the type of system you have installed and its age, we can offer you the following services:
- All parts covered (except batteries) by manufacturers' warranty
- One emergency call out per year
- Two maintenance visits per year for monitored alarms, one visit per year for audible/bell-only systems
- Technical telephone support from our helpdesk
- Remote reset facility if there is a problem
- You can request a full report of engineers visit by email, fax or letter
- Special contract call-out fee and discounts off of list price
- 24/7 service, 365 days a year
Remote servicing of intruder alarms
By keeping up with the latest technologies, when your burglar alarm is connected to a telephone line, we are able to carry out diagnostic checks and servicing remotely. Obviously this greatly improves the speed and efficiency of our service as we are then well placed to fix problems without the need to send an engineer to site. Problems could in some instances be fixed within 5 minutes of you placing a call with us!
The highest quality standards in alarm maintenance
We only use professional grade equipment of the highest quality, and our new systems meet the requirements set out in the British and European Standards, PD6662, BS8243 and EN50131. We are members of the Electrical Contractors Associations (ECA), Fire and Security Association (FSA), the National Security Inspectorate (NSI) and are CHAS registered Contractors.